Support

Installations:

Carrot Medical only employs highly trained professionals dedicated to the proper installation of Carrot Medical products and ensuring their interfaces to your equipment.

Our team has an unmatched understanding of the clinical environment and works closely with your team to configure the system so you use it to its fullest potential.

What People Say About The Carrot Medical Support Team

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The installation and integration of Carrot’s systems with the other technologies in the lab was flawless.

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The GE 4100 and the Veran IG4 have significantly enhanced our imaging and navigation capabilities, and Carrot’s solutions really pull it all together.

• The C-View System installation process can be quite complex. Whether it’s a new construction project, or a retrofit, our skilled Carrot Support Team will make the job seem easier than it is.
• The C-Com System is designed to be easy to install. The Carrot Support Team will either install the system for you, or guide your team through the installation process.
• The C-Suite System is set up, and configured, in close coordination between the Carrot Support Team and your biomedical, clinical, and IT professionals to ensure a smooth installation.

All Carrot Medical Systems are supported through “Go Live” and first use so you are completely comfortable with its use and operation.

Service & Support:

Every Carrot Medical System comes with a comprehensive warranty for the first year designed to give your clinical team the help they need using, and fully leveraging, the products and solutions.

This warranty provides:

• 24/7 phone and e-mail support
• On-site coverage for repairs and replacements
• Next day replacement parts

Additional years of this comprehensive coverage are available after the first year.

Contact Us
Phone: 617-340-3188
Email: service@carrotmedical.com