Service and Support
*New Support Packages from Carrot Medical*
24 Carrot Annual Support:
“Bumper to Bumper” coverage on your C-View/C-View Pro System. 24/7 technical support, on-site labor & travel included, H/W & S/W support, additional imaging modality support and an annual PM visit by a Carrot Field Operations Manager.
18 Carrot Annual Support:
“Bumper to Bumper” coverage on your C-View/C-View Pro System. 24/7 technical support, on-site labor & travel included, H/W & S/W support, as well as a collaborative partnership with your Biomedical Department to leverage available resources to reduce costs.
14 Carrot Annual Support:
Coverage on your C-View/C-View Pro Display. 24/7 technical support, on-site labor & travel included, and an annual PM visit for your display as well as your other Carrot Medical products as a preventive measure.
24 Carrot Preventive Maintenance Plus:
The minimum support package recommended to ensure your Carrot Medical products are performing to their fullest potential. On-Site Preventive Maintenance and Basic User Training performed by a Carrot Medical Field Operations Manager. C-View Platform equipment is tested, calibrated, cleaned and checked to determine if any components require replacement. Training to include C-View Platform Basic User Education for physicians, staff and/or administrators. Includes all labor and travel.
Of course every Carrot Medical System comes with a comprehensive 1 Year-Warranty designed to give your clinical team the help they need using, and fully leveraging, the products and solutions.
Additional years of comprehensive coverage are available after the first year as described above.
Carrot Support: 866-492-3533
Carrot Medical only employs highly trained professionals dedicated to the proper installation of Carrot Medical products and ensuring their interfaces to your equipment.
Our team has an unmatched understanding of the clinical environment and works closely with your team to configure the system so you use it to its fullest potential.