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SUPPORT PLANS

Carrot’s Team is unparalleled in Customer-Centricity. The Support Team has 75+ years combined experience in clinical installation, retrofit, and video integration. Please review the comprehensive warranties Carrot Medical provides and choose the best option or your lab.

 

24 Carrot Annual Support

Full “bumper to bumper” coverage on your C-View Platform System.

Details | 24/7 technical support, on-site labor & travel included, H/W & S/W support, additional imaging modality support and an annual PM visit by a Carrot Field Operations Manager.

 

18 Carrot Annual Support

Affordable, collaborative approach to C-View Platform System support.

Details | 24/7 technical support, on-site labor & travel included, H/W & S/W support, as well as a collaborative partnership with your Biomedical Department to leverage available resources to reduce costs.

 

14 Carrot Annual Support

Protection of a vital part of the C-View investment (display coverage only).

Details | 24/7 technical support, on-site labor & travel included, and an annual PM visit for your display as well as your other Carrot Medical products as a preventive measure.

 

24 Carrot Preventive Maintenance Plus

The minimum support package recommended to ensure your Carrot Medical products are performing to their fullest potential.

 

Details | On-Site Preventive Maintenance and Basic User Training performed by a Carrot Medical Field Operations Manager. C-View Platform equipment is tested, calibrated, cleaned and checked to determine if any components require replacement.  Training to include C-View Platform Basic User Education for physicians, staff and/or administrators. Includes all labor and travel.

 

Carrot Medical offers unmatched warranties.

Every Carrot Medical System comes with a comprehensive 1 Year-Warranty designed to give your clinical team the help they need using, and fully leveraging, the products and solutions.

Additional years of comprehensive coverage are available after the first year as described above.

 

CONTACT CARROT SUPPORT
Phone | 866.492.3533
Email | service@carrotmedical.com

 

 

What People Say About The Carrot Medical Support Team

Carrot has done an excellent job meeting our specific needs with all of our upgrades and new installations. When we proposed configuration and install changes late in the install process it did not hinder Carrot from finishing on time and meeting our expectations. Flexibility was important to us on this project and cannot be taken for granted.

John Kahler
Biomedical Imaging Manager
New Hanover Regional Medical Center
Wilmington, NC, United States

What can I say to a company that did exactly what they said they were gonna do!! Carrot Medical saved the day! The docs are loving it!

Jocelyn A. Dawes, RN
Manager Cath Lab & EP, Cardiovascular Services
Sentara Heart Hospital
Norfolk, VA, United States

Get In Touch

Carrot Medical, LLC
22122 20th Ave SE Suite H-166


Bothell, WA 98021

Phone: 425.318.8089
Fax: 425.527.6983
Tech Support: 866.492.3533

Contact Us

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CARROT MEDICAL NEWS

We aim to be the undisputed leader in providing premier products, systems integration, and services to the Interventional Laboratory Retrofit Market.

About Carrot
  • News

    Carrot Medical to Attend the 39th Annual Heart Rhythm Society (HRS) Meeting

    Please join Carrot Medical in Booth #127 at the Heart Rhythm Society (HRS) Meeting, May 9th – 11th, in Boston, MA.  Carrot Medical is the only company dedicated to synchronizing critical audio and visual data – as well as clinical team activities – in the EP Lab. Carrot will be showcasing their industry leading Platforms: C-View Pro, C-Suite 2.5 and C-Com Pro Elite Systems. Let Carrot show you how we can cost effectively retrofit your EP Lab – extend its useful life – while dramatically improving your workflow and productivity....

    April 25, 2018
  • News

    Carrot Medical to Post Another Solid First Quarter

    Carrot Medical is pleased to report a strong finish to Q1, 2018. Key financial metrics (Revenue, Gross Profit, EBITDA and Net Income) were all favorable. Comparing Q1, 2018 to Q1, 2017 — Revenue increased by 22%, gross profit grew by 14%, EBITDA improved by 19%, and net income increased by 38%. “For the 4th straight year, Carrot Medical has gotten out of the gate nicely in Q1 and significantly improved from the previous year first quarter,” said Jeremy Wiggins, Carrot Medical CEO. “Not only does Carrot continue to grow the top line, but the net income and EBITDA performance is outstanding. This is a testament to being the leader in the Interventional / Hybrid Retrofit space for over ten years now.......

    April 12, 2018
  • News

    Carrot Medical Expects to Post Record Numbers for the Third Straight Year

    Carrot Medical is projecting another record year in 2017 in terms of Revenue, EBITDA and Net Income. “We’re not quite done with 2017 yet — but with our bookings year to date — and roughly two weeks remaining, we’re confident that Carrot Medical will be reporting solid financial results for the third straight year,” said Jeremy Wiggins, Carrot Medical CEO. “The third quarter was a little slower than usual — but our fourth quarter is shaping up extremely well relative to our annual operating plan. Our Q4 promotions have been well received by the market and absolutely instrumental in propelling us to already exceed the Q4 plan with still two weeks to go. 2017 started strong for us, but it’s how you finish, and we expect......

    December 14, 2017