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SUPPORT PLANS

Carrot’s Team is unparalleled in Customer-Centricity. The Support Team has 75+ years combined experience in clinical installation, retrofit, and video integration. Please review the comprehensive warranties Carrot Medical provides and choose the best option or your lab.

 

24 Carrot Annual Support

Full “bumper to bumper” coverage on your C-View Platform System.

Details | 24/7 technical support, on-site labor & travel included, H/W & S/W support, additional imaging modality support and an annual PM visit by a Carrot Field Operations Manager.

 

18 Carrot Annual Support

Affordable, collaborative approach to C-View Platform System support.

Details | 24/7 technical support, on-site labor & travel included, H/W & S/W support, as well as a collaborative partnership with your Biomedical Department to leverage available resources to reduce costs.

 

14 Carrot Annual Support

Protection of a vital part of the C-View investment (display coverage only).

Details | 24/7 technical support, on-site labor & travel included, and an annual PM visit for your display as well as your other Carrot Medical products as a preventive measure.

 

24 Carrot Preventive Maintenance Plus

The minimum support package recommended to ensure your Carrot Medical products are performing to their fullest potential.

 

Details | On-Site Preventive Maintenance and Basic User Training performed by a Carrot Medical Field Operations Manager. C-View Platform equipment is tested, calibrated, cleaned and checked to determine if any components require replacement.  Training to include C-View Platform Basic User Education for physicians, staff and/or administrators. Includes all labor and travel.

 

Carrot Medical offers unmatched warranties.

Every Carrot Medical System comes with a comprehensive 1 Year-Warranty designed to give your clinical team the help they need using, and fully leveraging, the products and solutions.

Additional years of comprehensive coverage are available after the first year as described above.

 

CONTACT CARROT SUPPORT
Phone | 866.492.3533
Email | service@carrotmedical.com

 

 

What People Say About The Carrot Medical Support Team

Carrot has done an excellent job meeting our specific needs with all of our upgrades and new installations. When we proposed configuration and install changes late in the install process it did not hinder Carrot from finishing on time and meeting our expectations. Flexibility was important to us on this project and cannot be taken for granted.

John Kahler
Biomedical Imaging Manager
New Hanover Regional Medical Center
Wilmington, NC, United States

What can I say to a company that did exactly what they said they were gonna do!! Carrot Medical saved the day! The docs are loving it!

Jocelyn A. Dawes, RN
Manager Cath Lab & EP, Cardiovascular Services
Sentara Heart Hospital
Norfolk, VA, United States

Get In Touch

Carrot Medical, LLC
22122 20th Ave SE Suite H-166


Bothell, WA 98021

Phone: 425.318.8089
Fax: 425.527.6983
Tech Support: 866.492.3533

Contact Us

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CARROT MEDICAL NEWS

We aim to be the undisputed leader in providing premier products, systems integration, and services to the Interventional Laboratory Retrofit Market.

About Carrot
  • News

    Carrot Medical Announces Distribution Agreement with CoMedical, Inc.

    Carrot Medical – the leader in Retrofitting Interventional & Hybrid Labs with State-of-the-Art Audio, Visual and IT solutions – has signed a distribution agreement with CoMedical, Inc. for additional coverage in Washington state. CoMedical is an established medical distributor in the Pacific Northwest dedicated to understanding the customer’s needs and offering the Best-in-Class solutions. “Carrot Medical is pleased to partner with CoMedical, a reputable healthcare company for nearly 40 years,” said Jeremy Wiggins, Carrot Medical CEO. “This agreement allows Carrot Medical to immediately expand its footprint of all (3) product Platforms: C-View, C-Suite and C-Com.” The partnership between Carrot Medical and CoMedical, Inc. promotes the sentiment: Solutions not Products. “We are excited to partner with Carrot Medical,” said Griff Overturf,......

    October 17, 2017
  • News

    Carrot Medical – Positioned for a Third Straight Record Year in 2017

    Carrot Medical is pleased to report strong Year-to-Date (YTD) numbers. Key financial metrics (Revenue, EBITDA and Net Income) were all favorable once again. Comparing YTD, 2017 to YTD, 2016, total revenue increased by 3%, EBITDA more than doubled, and Net Income grew by 144%. For the first 9 months of 2017, Gross Margin improved by 9 percentage points compared to the same period in the previous year, and the cash position strengthened significantly. “Even though we’ve seen some sluggishness on the capital purchase side this year in general, Carrot’s Support, Extended Warranty and Professional Services business segments have taken up the slack nicely,” said Jeremy Wiggins, Carrot Medical CEO. “We’re early into Q4 — but we’ve already been contacted by several customers wanting to move forward now with their......

    October 11, 2017
  • News

    The Carrot Medical Experience

    I want to share my experience as a current Carrot Medical customer with you… The Heart Hospital of Austin ultimately entered into an agreement with Carrot Medical and that has proven to be a very good decision.   We recently had a surgical symposium during which one of our vascular surgeons was broadcasting live cases into our classroom. My internal IT&S team ran into some issues while performing our last system checks before the symposium. We reached out to [Sales Rep], [Service Rep], and the Carrot Medical team. They were nothing short of AMAZING! They were here onsite very quickly, identified the issues and fixed them. They kept me updated throughout the process. Our symposium went flawlessly! I couldn’t have done it without their support. I really......

    September 26, 2017